Q: |
How many times a year will I receive a bill? |
A: |
Meters are read and billed quarterly. |
Q: |
My water usage seems high, could something be wrong with my meter? |
A: |
Prior to meters being installed they are factory tested to be sure they accurately register water that is flowed through them. We assure you that you are only billed for actual usage captured by your meter. |
Q: |
My water bill seems excessively high, what should I do? |
A: |
Consider having your house checked for leaks and have them repaired as soon as possible. It is amazing the amount of water a continuous leak wastes, toilets can lose up to a 100 gallons a day, a slow dripping faucet can waste 350 gallons a month. |
Q: |
How can I as a homeowner check for household leaks myself? |
A: |
Some leaks are more obvious then others, such as dripping faucets and running toilets, however, others are not so obvious. The easiest way to check for leaks is to look at your meter when no one is using water in the house. On the top you will see a large sweep hand but you will also notice a small triangle. The triangle is a low flow indicator. When water is passing through the meter, regardless of the amount, that triangle will rotate. If that triangle is spinning when no one is using water then you can be sure you have a leak somewhere. |
Q: |
My neighbors bill is considerably lower then mine, how can this be? |
A: |
Remember, water bills are sent based on actual usage. There are a number of variables for each household that contribute to water consumption, they include family size, lifestyles, length of showers, laundry, and even appliances. |
Q: |
How can I help conserve water? |
A: |
Help by reporting system leaks. If you haven't already done so, update your toilet to a modern unit. They use 1/3 of the water an older toilet uses. When washing dishes or laundry, wait until you have a full load. If you are contemplating buying a new clothes washing machine consider purchasing a new water efficient front loading model. If you water, water your lawn wisely, a standard sprinkler emits up to 4 gallons per minute, minimize evaporation by watering in the early morning or evening hours, and use mulch to retain water. |
Q: |
What is that small, black, plastic, oval-shaped thing on my house? |
A: |
That object is called a touch-pad and it is connected by wire to the water meter which allows us to read the meter from the outside of your home or business. If you are re-siding your home please contact us so we can remove it and then reattach it when the job is complete. If you or your contractor removes the pad and it is lost we have to charge the homeowner $15 for a new one. |
