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Monson Water & Sewer Department
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Administrative Assistant
Assistant Superintendent
198 WD Main Street
P.O. Box 388
Monson, MA 01057
Monday - Friday 7:00 am - 3:30 pm
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Hydrant Flushing

Our hydrant flushing program will begin Tuesday evening on September 6, 2016 and will continue throughout September during the day and evening hours.  This is a highly beneficial and mandatory program for public water systems.  It ensures our water quality is at its best and allows us to test our hydrants and mainline valves.  We apologize for any reduction in pressure or discolored water that this may cause.  The discolored water may not be aesthetically pleasing, but it will be temporary and it is not harmful, however we do advise you to take precautions regarding your laundry routine.  If you have a booster pump installed on your water service we highly recommend that you shut it off during our flushing hours.

To help you plan accordingly, please click on the following link to view the anticipated Hydrant Flushing Schedule and Location.

Employment Oportunity!

The Monson Water & Sewer Department is presently seeking a full-time Water/Sewer Operator or Maintenance Worker depending on experience and qualifications.  Please click on the following link to download our Employent Application.

Monson Wins Award!

The Monson Water & Sewer Department has been chosen by MassDEP to receive their Regional Recognition Award at the 2015 Public Water System Awards Ceremony to be held on May 5, 2015 in Gloucester.  Please click on the folowing link to learn more: 2015 Award

Hospital Road Rehabilitation Project

A Special Town Meeting was held at the Granite Valley Middle School on Monday November 10, 2014 at 7:00 p.m.  Article 5 on the Special Town warrant was submitted by the Monson Water & Sewer Commission to see if the Town would vote to borrow and appropriate $800,000 for the Hospital Road Pump Station Rehabilitation Project.  The article passed unanimously.  Please click on the following link to view our project presentation:  Project Presentaion

MassDEP Evaluation Reports

We have added a new link above that will direct you to a page where MassDEP Drinking Water and Wastewater evaluation reports can be viewed.  MassDEP routinely evaluates our water and sewer systems to ensure we are complying with all Massachusetts regulations and that our systems are being managed properly.  Please take a moment to see the result of all our hard work.  MassDEP Evaluation Reports Page.

Monson Well Capacity

In order to properly inform our customers we wish to provide the following facts regarding the Town of Monson’s Well Capacity.  In 2007 and 2008 the Monson Water Department pumped an average of 472,000 and 480,000 gallons per day (gpd) respectively with absolute ease.  Since that time, conservation efforts on the part of the residents and businesses of Monson in conjunction with our leak detection and repair work have significantly reduced our average daily usage.  In 2012 we averaged 373,000 per day and that included the last year of MDC.  In 2013 we are averaging 330,000 per day.  Presently, our pumps only need to run four times per week to meet that demand.  We are ultra conservative when it comes to our wells and our equipment so when we say with our present configuration we could safely and reliably pump 650,000 gpd, it is a fact.  We have four active wells at this time but we only use three per pumping cycle as we constantly switch which well we use at the Bunyan Road Station to extend their longevity.  650,000 gpd is almost double what we are using now and that would be an unprecedented amount of growth.  Based on our existing MassDEP water withdrawal registration we are allowed to pump an average of 920,000 gpd.  However, in our opinion, if we ever needed to push past the 650,000 gpd mark an additional well would be required.  In the event that much growth was experienced we would incorporate the satellite well we already have waiting for us at the Palmer Road Station.  This well was drilled in the late 1960’s but was never used.  We subjected it to a rigorous pump test in 2005 when we were upgrading the Bunyan and Palmer Road Stations and it performed very well and will augment our system nicely if we ever need it and at a very moderate cost.

Palmer’s proposed minimum of 35,000 gpd would barely replace the usage we lost when the MDC closed.  The proposed maximum of 150,000 gpd would bring us back to 2008 pumping levels and we would still have additional capacity to handle any MDC reuse and a massive residential boom without any changes to our system.  Please contact us if you have any questions regarding your Public Water System and the water you drink.

Click on this link to see a chart that shows our yearly water production since 1985.

Change in Realty Sale Closing Procedure

At our meeting held on June 12, 2013 the Monson Water & Sewer Commission voted unanimously to alter our Departments current Realty Closing Procedure.  Please click here to learn more about this change and how it may effect you.  Please note the Water & Sewer Closing Adjustment is NOT a Bill, but an adjustment between the buyer and seller.  The buyer will be billed for the full (3) three-month period when bills are issued.  All amounts are based on the actual reading taken at the time of closing inspection date and does not include any past due amounts.  The Monson Collectors Office should be contaced (413/267-4119) for payment questions, outstanding balances and to obtain Municipal Lien Certificates which may have additional balances due.  

Water System Chlorination Satus

At our meeting held on December 5, 2012, the Monson Water & Sewer Commission voted unanimously to continue chlorination on a preventative maintenance basis.  Please be advised there are no problems at this time.  In fact all of our recent testing has been perfect (please click here to see our testing results). The small amount of chlorine in our distribution and storage systems provides us with a level of disinfection which is insurance against potential contamination from water main breaks and has had a positive impact on our coliform sampling.   If you have any questions please contact us at 267-4130.

Homeserve and Dominion Water Line Replacement Programs

We are aware that the Homserve and Dominion Companies are mailing sales flyers to water customers in Monson and we wish to offer the following comments in that regard:
  • The Monson Water & Sewer Department (MW&SD) is not affiliated with the Homeserve or Dominion Companies in any way or fashion.  We neither approve nor disapprove of their program.
  • The homeowner / property owner is responsible for the water service line from the house or structure to the property line or curb stop as per Water Department Rules and Regulations.
  • Enrollment in this program is completely the decision of the individual and is not mandatory.
  • The MW&SD recommends that any homeowner collect all available information and consult with an attorney before entering into any service agreement.
  • The MW&SD will be more than happy to answer any questions you may have in regard to the age and or condition of your present water service line to assist you in your decision.
  • For those customers who wish to replace their service on their own we can provide a list of contractors whom we have worked with in the past.
  • Please make sure your contractor calls Dig Safe before any work begins to protect you and your property.  Also, don’t forget to contact us so we can inspect the work to make sure it has been done properly and we can update our records.

New Remittance:  Continue to make your check payabe to "Town of Monson" and return top portion of your statement to:

Town of Monson
Department 1080, PO Box 4110
Woburn, MA 01888-4110

Fiscal Year 2016 Water & Sewer Balances WILL become a Lien on Property if not paid by December 11, 2016
Prior year Water and Sewer balances WILL BECOME A LIEN ON PROPERTY and will be reflected on the Actual Real Estate Bills due in February and May 2017

Fiscal Year 2017 Quarterly Water & Sewer Bills

  • Meter readings to capture July - September usage will commence the week of September 26th.
  • FY2017 Quarterly Bills for usage period July - September will be mailed mid October due payable on mid November.
  • It is billing policy that as long as the water is on and meter is installed minimum charges applies; occupancy is not a determining factor.
  • If you would like to have the water shut off and meter removed to avoid minimum charges contact us to make an appointment; a $10 water tunr off fee will be charged.
  • Property owners are responsible for keeping your water lines and meters from freezing.  
  • It is the owner's responsibility to notify proper authorities that provide public service change of address.  Bills are mailed to last known address, non receipt of issued bill does not resolve property owner from the obligation of payment of the water and sewer bills if there is a change written request is requred.

Rates Effective April 1, 2016:

To more equally share the cost of system improvements a Water Debt Service Fee will be instituted per quarter per active account, the fee is established by taking the system debt service payment for the fiscal year and dividing it by the number of billed accounts.  When the debt payment drops, the debt service fee also drops until a future project is approved and added to the debt. Operating costs will be covered by usage and rates.  For Fiscal Year 2017 the Debt Service Fee will be $19.95/Quarter, the Usage Rate will stay the same at $4.75/1,000 gallons.

Water Rate $4.75/1000 gallons, 6250 gallons or $29.69 Minimum/quarter ~ Water Debt Service Fee $19.95/quarter

Sewer Residential Flat Rate will increase from $346/Year to $350/Year or $87.50/quarter


The Water & Sewer Commission has scheduled it's next meeting on October 5, 2016 @ 3:30 p.m. at the Water & Sewer Department.  Please contact us beforehand if you wish to be scheduled on the agenda.


This Institution is an equal opportunity provider.  To file a complaint of discrimination write USDA, Director, Office of Civil Rights, Washington, DC 20250-9410